Terms of service
Owl ‘n Pussycat Terms of Service
Last updated: 1 October 2026
Welcome to Owl 'n Pussycat.
These terms explain the basic rules for using our website and buying products from us. We have tried to keep them straightforward because we think terms and conditions should be something you can actually understand.
By using our website or placing an order with us, you agree to these Terms of Service, together with our Privacy Policy and Returns & Refunds Policy.
Nothing in these terms affects your statutory rights as a consumer.
About us
Owl 'n Pussycat operates this website and online shop.
Owl 'n Pussycat
Culm Vale Country House
Exeter
EX5 4EG
United Kingdom
Email: owlnpussycat@gmail.com
Our shop is powered by Shopify, which provides the ecommerce platform on which our website operates.
Our products
We take care to make our product descriptions, photographs and other information as accurate as reasonably possible.
Colours and appearance can vary slightly depending on your screen, device and settings. Photographs may also show products in a particular setting or arrangement for illustration.
We may occasionally update product descriptions, photographs, specifications or availability. If we make a significant change to a product after you have placed an order, we will contact you where appropriate.
We reserve the right to withdraw a product or limit availability where necessary.
Placing an order
When you place an order through our website, you are offering to purchase the products shown in your order.
Your order will be acknowledged when we receive it. The contract between you and us is formed when we accept your order and send you confirmation that it has been accepted.
If we are unable to accept your order, for example because an item is unavailable or there has been an obvious error in the price or product information, we will let you know and refund any payment you have made.
Please check your order carefully before submitting it. If you notice a mistake afterwards, contact us as soon as possible and we will do our best to help.
Prices and payment
All prices displayed on the website are in pounds sterling and include VAT where applicable.
Delivery charges and any other applicable charges will be shown before you complete your purchase.
We may change prices, offers or promotions from time to time. The price applying to your order will be the price shown when you place the order, unless there is an obvious error.
Payments are processed using the payment methods made available through our website. We do not normally have access to your full payment card details.
Delivery
We will provide the available delivery options and charges during the ordering process.
Delivery times are estimates rather than guarantees unless we have specifically agreed otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, strikes, transport disruption, customs delays or other events beyond our control. This does not affect your statutory rights where goods are not delivered within the period required by law.
For international orders, the customer may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country. Any such charges are outside our control.
Returns, refunds and cancellations
Our Returns & Refunds Policy explains how returns, refunds, exchanges and your statutory cancellation rights work.
You can find it here.
Nothing in these Terms limits or removes any rights you have under UK consumer law.
Faulty or incorrectly supplied goods
If a product is faulty, damaged, not as described or otherwise does not conform to the contract, please contact us.
We will work with you to resolve the problem in accordance with your statutory rights.
More information is provided in our Returns & Refunds Policy.
Website use
You are welcome to browse and use our website for lawful purposes.
Please don't use the website to:
- Attempt to gain unauthorised access to the website or its systems.
- Introduce viruses, malicious software or other harmful material.
- Interfere with the normal operation or security of the website.
- Use the website for fraudulent or unlawful purposes.
- Copy, reproduce or commercially exploit substantial parts of the website or its content without our permission.
We may restrict access to the website where necessary to protect the website, our customers or our business.
Our content and intellectual property
Unless otherwise stated, the content of this website belongs to Owl 'n Pussycat or is used with permission.
This includes our photographs, illustrations, text, graphics, logos, product names and the design of the website.
You may view and use the website for your own personal purposes, but you must not reproduce, modify, distribute or commercially exploit our content without our permission.
If you would like to use one of our images or other material for a particular purpose, please ask. We may well say yes.
Reviews and customer contributions
If you choose to leave a review or send us photographs, comments or other material relating to our products, please make sure that you have the right to share it.
By submitting material to us for publication, you give us permission to use, reproduce and display it in connection with Owl 'n Pussycat and our products.
We may choose not to publish, or may remove, material that is unlawful, misleading, abusive, offensive or otherwise inappropriate.
We do not alter genuine customer reviews simply because they are critical. We may, however, remove material that does not comply with these terms or is clearly unrelated to the product or service being reviewed.
Links to other websites
Our website may contain links to other websites or services operated by third parties.
Those websites are responsible for their own content, security and privacy practices. We are not responsible for websites that we do not operate.
Our responsibility to you
We will provide our website and services with reasonable care and skill.
We do not guarantee that the website will always be available, uninterrupted or completely free from errors. Occasionally websites have a wobble. We will do our best to sort things out when they do.
Nothing in these terms excludes or limits liability where doing so would be unlawful. In particular, nothing in these terms limits your statutory rights or our responsibility for matters such as death or personal injury caused by our negligence, fraud, or goods that are faulty or not as described.
Events outside our control
Sometimes things happen that are outside our reasonable control. These might include natural disasters, serious transport disruption, strikes, power or internet failures, government action or other events that could not reasonably have been anticipated or prevented.
Where such an event affects our ability to provide the website or fulfil an order, we will do what we reasonably can to minimise the disruption and keep you informed.
Changes to these terms
We may update these Terms of Service from time to time, for example when our business or the law changes.
The latest version will always be available on this website and the date at the top of the page will show when it was last updated.
Changes will not affect rights you have already acquired under an order unless the law allows this.
Governing law
These Terms of Service are governed by the law of England and Wales.
If you are a consumer, you will also benefit from any mandatory consumer protections that apply to you in the country in which you live.
Contact us
If you have a question about these Terms of Service, an order or anything else relating to the shop, please contact us:
Owl 'n Pussycat
Culm Vale Country House
Exeter
EX5 4EG
United Kingdom
Email: sails@owlnpussycat.boutique