Privacy policy

Owl ‘n Pussycat Privacy Policy

Last updated: 1 October 2026

At Owl 'n Pussycat, we respect your privacy and take care with the information you share with us.

This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or otherwise use our services, what we use it for, and the circumstances in which it may be shared with other organisations.

Who we are

Owl 'n Pussycat is responsible for the personal information we collect and use in connection with this website and our shop.

Owl 'n Pussycat
Culm Vale Country House
Exeter
EX5 4EG
United Kingdom

Email: sails@owlnpussycat.boutique

Information we collect

Depending on how you use our website, we may collect:

Your name and contact details, including email address, telephone number and postal address.
Billing and delivery information needed to process your order.
Details of the products you purchase, return or enquire about.
Payment and transaction information. Payment card details are normally processed directly by our payment providers rather than being held by us.
Messages and information you provide when contacting us.
Information about how you use our website, such as your device, browser, IP address and interactions with the site.
Information provided when you choose to leave a product review or otherwise communicate with us.

We only collect information that we reasonably need to operate the shop, process orders, provide customer service, improve our website and meet our legal obligations.

How we use your information

We may use your personal information to:

Process and fulfil your orders.
Take and process payments.
Arrange delivery and provide delivery information.
Deal with returns, refunds and exchanges.
Respond to questions and provide customer support.
Keep records required by law, including accounting and tax records.
Prevent or investigate fraud and misuse of our website.
Improve the website, products and shopping experience.
Send marketing communications where you have asked to receive them or where we are otherwise permitted to do so.

We do not sell your personal information.

Why we are allowed to use your information

We use different lawful bases depending on what we are doing with your information.

For example:

Contract: to process and fulfil an order you have placed with us.
Legal obligation: where we need to keep records or provide information to comply with the law.
Legitimate interests: for purposes such as operating and improving our business, preventing fraud and dealing with customer enquiries, where those interests are not overridden by your privacy rights.
Consent: where we ask for your permission to use your information, such as for certain marketing or non-essential cookies.

Where we rely on consent, you can withdraw that consent at any time.

Who we share your information with

We do not sell your personal information.

We may share the information necessary to provide our services with trusted organisations that help us operate the shop. These may include:

Shopify, which provides the ecommerce platform on which our shop operates.
Payment providers, to process payments securely.
Delivery and postal services, so that your order can be delivered.
IT, website and other service providers where they need access to information to provide services to us.
Professional advisers, where reasonably necessary, for example for accounting or legal purposes.
Government authorities or law enforcement, where we are legally required to provide information.

These organisations should only receive the information they need for the service they provide and may have their own privacy policies.

Shopify

Our online shop is powered by Shopify. Shopify processes personal information on our behalf and also processes certain information for its own purposes in accordance with its own privacy arrangements.

You can read Shopify's privacy information here:

Shopify Consumer Privacy Policy

Cookies and similar technologies

Our website uses cookies and similar technologies to make the shop work properly, remember things such as your shopping basket and help us provide a secure shopping experience.

Some cookies are necessary for the website to function and cannot reasonably be switched off while using certain parts of the shop.

Other cookies, such as those used for analytics, advertising or similar purposes, may require your consent. Where consent is required, you will be given the opportunity to make that choice.

You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.

Marketing

We may occasionally send information about products, offers or other news if you have chosen to receive marketing communications from us, or where we are otherwise permitted by law to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us.

We will still contact you with essential information relating to an order or service you have requested, even if you have opted out of marketing.

How long we keep your information

We keep personal information only for as long as we reasonably need it.

The length of time depends on why we collected it. For example, we may need to keep order and financial records for longer periods to meet accounting, tax and other legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure, so we cannot promise absolute security.

Your rights

Depending on the circumstances, UK data protection law gives you rights including:

The right to ask for a copy of the personal information we hold about you.
The right to ask us to correct inaccurate or incomplete information.
The right to ask us to delete personal information in certain circumstances.
The right to ask us to restrict how we use your information in certain circumstances.
The right to object to certain uses of your information.
The right to withdraw consent where we rely on consent.
The right to receive certain personal information in a portable format where applicable.

These rights are subject to certain exceptions and limitations under data protection law.

If you would like to exercise one of these rights, please contact us at sails@owlnpussycat.boutique.

We may need to confirm your identity before dealing with a request.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at sails@owlnpussycat.boutique and we will do our best to put things right.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

International transfers

Some of the organisations we use to provide our services may process personal information outside the United Kingdom.

Where this happens, appropriate safeguards will be used where required by applicable data protection law.

Children's information

Our website is intended for general use and is not directed specifically at children. We do not knowingly collect personal information from children for the purpose of marketing to them.

If you believe that a child has provided us with personal information and would like it removed, please contact us.

Third-party websites

Our website may contain links to other websites, including social media platforms or other services.

Once you leave our website, the privacy practices of the other website apply. We are not responsible for the privacy practices or security of third-party websites.